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FAQ > How do you handle Payments, Refunds, Cancellations or Rush Orders?

How do you handle Payments, Refunds, Cancellations or Rush Orders?


 

 

Payment Methods:

• We accept cash, business checks or money orders, as well as the following major credit cards (incl: Visa, Mastercard & Discover).

• To pay remotely via Credit Card, either give us a call at 310.876.3933 to pay by phone, or fill-out and autograph our Credit Card Authorization Form and fax it back to us at 773.772.9540.  Or feel free to send us a business check or money order by mail to 101 S. Topanga Canyon Blvd. #852, Topanga, CA 90290.  

 

Terms & Conditions:

• Full payment, or a minimum 50% deposit, is required prior to commencement of all work orders.  

• Orders over $1000 may be subject to additional deposit or full payment up-front.

• The remaining balance is due in full upon pick-up or before delivery.

 

Cancellations & Refunds:

• Orders may not be cancelled or modified after materials have been ordered or work has commenced.  

• We do not refund deposits due to the fact that we often order materials specific to your individual project.  

• Any changes made to the work order after work has commenced will require a new quote.  Any available credit will be applied towards your new work order.  

 

Rush Orders:

• Same-Day Printing service will be an additional 75% of the final print cost (upon availability).

• Next-Day Printing service will be an additional 50% of the final print cost (upon availability).

• Please *CALL US for avalablity and quotes on ALL Rush Jobs. 

 

• All prints require time to allow for outgassing before framing can occur.  RC coated photo papers can take up to 7-10 days to outgas.

• For a multitude of reasons, *Rush Orders may NOT be offered at all times or for all projects.  Please call us @ 310.876.3933 to discuss all Rush Orders before placing your Rush Order.  THANK YOU!

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Trusted Art Seller

This presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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Verified Secure Website with Safe Checkout

This website provides a secure checkout with SSL encryption.

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Verified Archival Materials Used

The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.

Description from Merchant:

We carry only the highest quality print media from names such as Hahnemühle, Harman & Breathing Color. Almost all of our FIne-Art & Photo papers and Canvas are archival certified for 100-200+ years and many are OBA Free.

Coupled with Canon's LUCIA EX 12-pigment ink system, your prints are guaranteed to be fade resistant, scuff resistant and long lasting. Whether your minds eye captures mind-blowing colors or crisp black & whites, we've got a media selection made just for your needs. From heavy gloss to matte photo papers to rag and cotton, textured or flat art papers, or even regular or metallic canvas, you can take full control of your next project.

Browse through a full selection of our available MEDIA to read descriptions and see detailed photos of all the substrates we currently carry. To learn more about the definition of "Archival", checkout our BLOG POST.

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